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Got Questions? We’re Here to Help!

We’ve got answers to all your questions about partnering with K3Ts, general products, creating custom merch, managing your profits, and more. Whether you’re just getting started or need help with specifics like design services, product variants, or shipping, this is your go-to resource. Dive into our detailed FAQs to learn more about partnerships, design services, profits, products, shipping, and more.
User Partnerships
What types of people or organizations can partner with K3Ts? Plus

K3Ts welcomes athletes, influencers, teams, organizations, businesses, and anyone who can benefit from easily accessible merch. If you want to create custom merch and connect with your audience, K3Ts is the perfect platform for you.

Do I need any experience to partner with K3Ts? Plus

Not at all! K3Ts is designed for simplicity. Whether you’re an experienced business owner or new to merch, our team guides you every step of the way, from setup to sales.

What happens after I purchase a partnership? Plus

Once you sign up, you’ll receive an onboarding email with everything you need to get started. This includes setting up your CollabPay account, accessing the Partnership Zone, and steps for designing and launching your collection.

Do partnership tiers include design services? Plus

All partnership tiers include monthly free design credits. Premium Partners get 10% off additional design services, and MVP Partners get 20% off.

What if I need to upgrade or change my partnership tier? Plus

You can request a tier change by contacting our support team at support@k3ts.shop. You will instantly gain access to new partnership benefits and any changes will be applied for the next billing cycle.

Can I manage more than one merch collection under the same account? Plus

Yes, if you’re part of the Multiple Collection MVP tier, you can manage multiple collections under one account. Each collection can have its own designs, products, and themes, making it easy to cater to different audiences.

What happens if I want to cancel my partnership? Plus

You can cancel your partnership at any time. However, we recommend reaching out to our team first to explore options like tier adjustments or additional support to ensure your needs are being met.

Cart General Purchases
Do I need to be a partner to purchase K3Ts merch? Plus

No! Anyone can shop from our collections to support their favorite partners, find dope tees, and cop exclusive designs.

Can I purchase products from multiple collections in one order? Plus

Absolutely! Browse across collections and add items from different partners, K3Ts originals, or novelty t-shirts to your cart.

What makes K3Ts merch different from other platforms? Plus

K3Ts is the only platform to design, host, and handle logistics for anyone in need while offering high profit percentage payouts for each sale. All K3Ts designs are exclusive, meaning you won’t find these items anywhere else. Plus, every purchase from a partner's collection directly supports the partner’s journey, creating a meaningful connection between fans and creators.

Can I return or exchange items? Plus

Yes, returns and exchanges are available for items that arrive damaged or incorrect. Contact us within 7 days of delivery to arrange a replacement or refund.

Are gift cards available? Plus

Yes! K3Ts offers digital gift cards that can be redeemed for any collection, making them a perfect gift for fans and supporters.

Pen and ruler Design Services
Are design services required if I already have a logo or artwork? Plus

No! If you have a logo or artwork ready, you can use the “Own Art or Logo Crop” service for basic adjustments.

How involved do I need to be in the design process? Plus

You can be as involved as you’d like! If you have a clear vision, upload your logos, images, or sketches, and our team will refine them. If you’re unsure, simply describe your ideas, and our experienced designers will bring them to life.

Can I use designs I already have, and how are they handled? Plus

Absolutely. Use the Own Art or Logo Crop service for basic adjustments, like resizing or vectorizing existing designs. This option is perfect if you already have a logo or artwork ready to go.

Can I mix and match design services for my collection? Plus

Absolutely! You can use different design services for various items in your collection. For example, you might choose a Basic Custom Design for T-shirts, an Ultimate Custom Design for hoodies, and a Text/Vector design for hats.

What’s the difference between Basic, Premium, and Ultimate Custom Designs? Plus

Basic Custom Design: Clean and simple graphics ideal for logos or minimalist styles.

Premium Custom Design: More detailed and visually appealing designs with advanced elements.

Ultimate Custom Design: Complex, highly creative designs with intricate details, textures, and layers, perfect for making a bold statement.

How long does it take to complete a design? Plus

Turnaround times vary based on the complexity of the design, but most projects are completed within 7–10 business days. Revisions may extend this timeframe.

What happens if I don’t like the design? Plus

We’ll work with you until you’re satisfied. You’ll have the opportunity to review and request revisions before the design is finalized and added to your collection.

Secure payment Profts & CollabPay
How are profits calculated? Plus

Profits are calculated by subtracting production and operational costs from the retail price of your merch. Your partnership tier determines your profit-sharing percentage, which is outlined in your agreement.

What is CollabPay, and how does it work? Plus

CollabPay is your personal dashboard for tracking sales, viewing profit reports, and receiving monthly payouts. After signing up for a partnership, you’ll receive an email invitation to set up your CollabPay account.

How are payouts processed? Plus

Payouts are processed monthly and deposited directly to your connected Paypal or Stripe account through CollabPay.

How does CollabPay help me manage my earnings? Plus

CollabPay provides a real-time dashboard where you can track individual sales, see your profit breakdown by item, and view upcoming payout schedules. It’s your one-stop platform to stay on top of your earnings.

When and how do I receive payouts? Plus

Payouts are processed monthly on the 3rd of each month and deposited directly into your linked account on the 5th. You’ll receive a notification when your payout is on the way, and detailed reports will always be available in CollabPay.

Are there fees associated with using CollabPay? Plus

No, CollabPay is included with your partnership. It’s a seamless platform for tracking sales and managing payouts without any hidden fees.

Can I set custom prices for my products? Plus

Yes, you can request custom pricing adjustments to fit your audience or marketing strategy. K3Ts will ensure the changes align with market trends and profit optimization.

How do I know which items are selling the most? Plus

CollabPay provides detailed sales reports, showing you which products are top-performers, helping you adjust your marketing or add similar items to your collection.

T shirt Product Listing Services & Variants
What types of products can I offer in my collection? Plus

our collection can include T-shirts, hoodies, hats, and other apparel, along with additional items like beanies or accessories, depending on your audience’s preferences. View the following links for details on each available product variant: T-Shirts | Sweatshirts | Sleeveless Shirts | Kids Apparel | Hats & Embroidery

How are product prices determined? Plus

K3Ts uses market analysis and profit optimization to set fair prices that maximize sales while ensuring you receive a solid profit margin. You can request adjustments if needed to suit your brand’s goals.

How often can I update my collection? Plus

You can update your collection at any time! Add new items, change designs, or refresh your product lineup to keep your store engaging and relevant. Partnerships include free listing credits, with premium and mvp partners receiving discounts on additional listings.

Can I offer bundles or discounts on multiple items? Plus

Yes, K3Ts supports product bundles or discounts for multiple purchases. Let us know your promotional ideas, and we’ll help implement them.

Shipping box Shipping
How long does shipping take? Plus

Shipping times vary depending on your location but typically range from 4–10 business days.

Can I track my order? Plus

Yes! Once your order is shipped, you’ll receive a tracking number via email to monitor its progress.

Do you offer expedited shipping? Plus

Yes, expedited shipping options are available at checkout. Delivery times and costs depend on your location and chosen shipping method.

What if my order arrives damaged or incorrect? Plus

Contact our support team at support@k3ts.shop within 7 days of delivery, and we’ll make it right.

Do you offer international shipping? Plus

Yes, K3Ts ships worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.

What should I do if my order is delayed? Plus

If your order hasn’t arrived within the estimated delivery timeframe, contact our support team at support@k3ts.shop for assistance. We’ll track your package and resolve any issues promptly.

Can I ship to multiple addresses in one order? Plus

Unfortunately, we currently only support one shipping address per order. If you need to send items to different addresses, you’ll need to place separate orders.

What items are eligible for returns or exchanges? Plus

Items that arrive damaged, defective, or incorrect are eligible for a replacement or refund. Personalized or custom-made items cannot be returned unless there’s an error on our end.

Still have questions?

If you can’t find the answer you’re looking for, please contact us directly via form below or use our live chat feature.
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